Download the MySmartBlinds app or Tilt app to one approved device.
Confirm that your Product arrives as scheduled and appears ready for installation.
Have a person 18 or older present for the entire On-Site Service appointment.
As a courtesy, inform the Craftsman of special parking requirements, such as any no-parking days for street sweeping.
For their safety (and the Craftsman’s safety), secure any pets away from the On-Site Service Location.
On-Site Service Purchased:
Remove the existing blinds or shades and lay on a protected work surface
Lay out the parts and manual from the Automation Kit
Following the instructions install the Automation Kit
Reinstall the blinds or shades
Verify pairing with the app
Out-of-Scope Service (Not Purchased)
Occasionally, additional parts or services are required for installation. This occurs in an estimated 10 percent or fewer of On-Site Service appointments. Below are the most common scenarios that arise. If this happens during your On-Site Service, the Craftsman will let you know that additional work is required. If the Craftsman can complete additional work, you will also be notified what the cost of the additional work will be, if any, and you can decide if you want to proceed with any additional work.
Work external to the blind itself is out-of-scope. This is for Automation Kit installation only.